About the Rapid Rewards Program
- Awards
- Enrolling in Rapid Rewards
- Rapid Rewards Account Statements
- Missing Rapid Rewards Credits
- Receiving Credits
Awards
| Q: | How many credits does it take to earn a Rapid Rewards Award? | ||||||||||||||||||
| A: | After your 16th credit within 24 consecutive months is posted, an Award will be automatically deposited in your account. You will be notified either via e-mail (through your Account E-mail Address) or by U.S. mail (which can take 14-21 days) that an Award is in your account and is available to use. You can also check your balance and Award status yourself through MySouthwest® at southwest.com, a password-protected area of our web site. Request a password now! | ||||||||||||||||||
| Q: | If I am unable to use my Award within 12 months, is it possible to have my Award reissued? | ||||||||||||||||||
| A: | Yes, an Award may be reissued for a $50 fee. We will only consider reissuing Awards that have been expired less than 24 months. Members can request an Award reissue and pay for the fee(s) by credit card:
Awards that are reissued through these channels will be processed immediately. So once the request is processed, the new Award will be available for use. All reissued Standard Awards will be reissuied as Standard Awards, and Freedom Awards will be reissued as Freedom Awards. Reissued Awards will be validfor 12 months from the date of reissue. Only requests from the original Member who earned the Award will be considered. Credit cards are the only form of payment that will be accepted for Award reissues. Cash, checks, money orders, Ticketless Travel Funds, Southwest LUV Vouchers, and southwestgiftcards™ will not be accepted. |
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| Q: | How do I make a reservation using my Rapid Rewards Award? | ||||||||||||||||||
| A: | You may make a reservation using an Award on southwest.com. From the Reservations screen, simply choose Rapid Rewards Awards as your booking option and follow the easy online instructions. You will need your account number and password. You may also call our Reservations line at (800) 248-4377 and advise the Reservations Sales Agent that you will be using an Award for your travel. You will be asked for your account number as well as several verification questions designed to protect your account and Awards. All Awards are subject to the government-imposed September 11th Security Fee of up to $10 per roundtrip, which must be paid at the time of reservation. Rapid Rewards Awards will be subject to seat restrictions, and seats will not be available for Award travel on all flights on all days. It may be particularly difficult to secure a seat when trying to make reservations around holiday periods such as Thanksgiving, Christmas, New Year’s, President’s Day, some weekends during Spring Break, Memorial Day, July 4th, and Labor Day to popular destinations. Rapid Rewards Awards with blackout dates will only be issued on a promotional basis after February 10, 2006. These Awards have no seat restrictions on Southwest Airlines-operated flights, but are subject to limited blackout dates, so please refer to the dates below before planning travel using this type of Award. 2008 Blackout Dates: |
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| Q: | How do I give away my Award to another person? | ||||||||||||||||||
| A: | The Rapid Rewards Member who received the Award will need to make the reservation for the person traveling. Simply get the destination, travel dates, and flight times from the person who will be using your Award and visit southwest.com (password required) or call Reservations to book the Award travel. Award travel is subject to the government-imposed September 11th Security Fee of up to $10 per roundtrip, which must be paid with a credit card, Ticketless Travel funds from a previously unused reservation, or a southwestgiftcard at the time of reservation. | ||||||||||||||||||
| Q: | How will I be notified when I receive an Award? | ||||||||||||||||||
| A: | Once you receive 16 credits within 24 consecutive months, you will receive notification via e-mail (requires an account e-mail address) or the USPS (which can take 14-21 days) that an Award has been deposited in your account. You can also check your account online via MySouthwest® at southwest.com if you have a password. Once the Award is deposited in your account, it is available for use. | ||||||||||||||||||
| Q: | Can I deposit my Award in another person’s account? | ||||||||||||||||||
| A: | No, but because Awards are fully transferable (meaning you can give your travel benefits to family members and friends), you may make a reservation for another person using one of your Awards. | ||||||||||||||||||
| Q: | If I am traveling on an Award, do I need to bring anything to the airport on the day of travel? | ||||||||||||||||||
| A: | If you are traveling on an Award and will be checking luggage, you can start checking in online at southwest.com beginning 24 hours prior to your scheduled departure, and you will need to present a government-issued picture ID upon checking your luggage for your flight at the Ticket Counter or Skycap Podium. Reservations are required prior to arriving at the airport on the day of travel. If you are not checking luggage, you can check in online at southwest.com or at an E-Ticket Check-In kiosk in the airport and then proceed through security to the gate. | ||||||||||||||||||
| Q: | If I make my reservation using an Award and have to cancel my flight, how long will it take to get the Ticketless Award re-deposited in my account? | ||||||||||||||||||
| A: | If you cancel your Award reservation before the flight, the Award will be immediately re-deposited in your account. If you do not cancel the Award reservation, the unused Award will be re-deposited in your account within three to four days. | ||||||||||||||||||
| Q: | If I transfer my Award and the traveler misses the flight, what happens? | ||||||||||||||||||
| A: | The Award will automatically be re-deposited in your account within three to four business days. If the reservation needs to be re-booked, the Member will be required to do so. As long as the traveler changes the flight before it departs, the Award will remain in his/her name. | ||||||||||||||||||
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Back to Top Enrolling in Rapid Rewards | |||||||||||||||||||
| Q: | How do I enroll in Rapid Rewards? | ||||||||||||||||||
| A: | The easiest way to enroll in Rapid Rewards is through the Rapid Rewards section of southwest.com. Simply scroll to the top of this page and click on "How to Enroll" on the left margin. Quick and easy screens will walk you through the enrollment process. Once you complete enrollment, your account number will appear on the screen. Print this screen or write down your account number to start using it to receive credits for flights and Partner use. It's that simple! | ||||||||||||||||||
| Q: | If I enroll at southwest.com, how do I start receiving credit for flying and using Rapid Rewards Preferred Partners? | ||||||||||||||||||
| A: | To receive credit for flights you complete, enter your account number when you book a reservation, or provide it at the airport when you check in for the flight. To receive credit for using a Preferred Partner, provide your account number at the car rental counter, hotel front desk, or when you sign up to be part of the Partners program. | ||||||||||||||||||
| Q: | If I choose not to enroll at southwest.com, how else can I enroll in Rapid Rewards? | ||||||||||||||||||
| A: | You can enroll in Rapid Rewards by calling Southwest Airlines Reservations at 1-800-248-4377. | ||||||||||||||||||
| Q: | When can I start earning Rapid Rewards credit? | ||||||||||||||||||
| A: | If you enroll at southwest.com or through Reservations, you will receive an account number instantly, and you can start receiving credit right away! | ||||||||||||||||||
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Back to Top Rapid Rewards Account Statements | |||||||||||||||||||
| Q: | Where can I access my Rapid Rewards account? | ||||||||||||||||||
| A: | Rapid Rewards Members can access their account status 24-hours a day by logging into MySouthwest® at southwest.com. Simply enter your account number and password to view your account, book Award and Companion travel or set your personal preferences! Members can also access the Rapid Rewards automated voice response system by calling (800) 445-5764 or contact Reservations at 1-800-248-4377 for general account information. | ||||||||||||||||||
| Q: | How can I get a password or request another one if I forgot my password? | ||||||||||||||||||
| A: | You can set a password instantly on southwest.com, or if you do not have enough information in your account to set a password instantly, it will arrive via the USPS in 7 to 10 business days. Or you can contact Reservations at (800) 248-4377 to have one mailed. | ||||||||||||||||||
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Back to Top Missing Rapid Rewards Credits | |||||||||||||||||||
| Q: | What should I do if a Southwest Airlines flight credit is missing from my Rapid Rewards account summary? | ||||||||||||||||||
| A: | You may request past flight credit through the MySouthwest section of southwest.com (password required). After logging into your MySouthwest account:
Once your request is submitted, past flight credit will be processed instantly as long as your travel meets the requirements to receive Rapid Rewards credit. Travel completed more than 24 months ago will not be accepted for credit. |
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| Q: | What should I do if a car rental credit is missing from my Rapid Rewards summary? | ||||||||||||||||||
| A: | Please allow six weeks for car rental credits to appear in your Rapid Rewards account. If your rental credit has not posted after allotting the proper time, please contact the following for assistance: Alamo rentals: Contact Alamo Customer Relations at (800) 445-5664 Avis rentals: Contact Avis Customer Relations at (800) 352-7900 Budget rentals: Contact Budget Customer Relations at (800) 621-2844 Dollar rentals: Contact Dollar Customer Relations at (800) 800-5252 Hertz rentals: Fax Car Rental Agreement and related Southwest Airlines flight documentation to (405) 775-4519. If you need further assistance, contact Hertz at (800) 654-4173. | ||||||||||||||||||
| Q: | What should I do if a hotel credit is missing from my Rapid Rewards summary? | ||||||||||||||||||
| A: | Please allow six weeks for hotels credits to post to your account. If a hotel credit has not posted to your account within 60 days, please contact the following for assistance: Choice Customer Service: 888-770-6800 Hilton and Conrad International HHonors Customer Service: (800) 446-6677 Hyatt Hotels and Resorts Customer Service: (800) 30-HYATT InterContinental Hotels Group Priority Club Rewards Service Center: 1-888-211-9874 La Quinta Customer Service: 1-800-642-4258 Marriott Rewards Customer Service: (801) 468-4000 |
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| Q: | What do I do if a Rapid Rewards Visa credit is missing from my Rapid Rewards summary? | ||||||||||||||||||
| A: | Please allow 14 days from the closing date of your Rapid Rewards Visa statement for your credit(s) to appear in your Rapid Rewards account. If your credit(s) have not posted after allotting the proper time, please contact Chase, the issuer of the Rapid Rewards Visa, by dialing toll free (800) 792-0001. Please note, Rapid Rewards does not have access to your Rapid Rewards Visa account information and Chase does not have access to your Rapid Rewards account information. | ||||||||||||||||||
| Q: | What should I do if an American Express or Diners Club credit is missing from my Rapid Rewards summary? | ||||||||||||||||||
| A: | Please allow ten business days for the transfer of American Express Membership Rewards or Diners Club Club Rewards to appear in your Rapid Rewards account. If this transfer is generating an Award, please allow a total of three weeks for the Award to be deposited in your account and for the notification to arrive. If a transfer request has not posted after allotting the proper time, please contact the appropriate program for assistance. Please note, Rapid Rewards does not have access to your American Express or Diners Club account information and neither American Express nor Diners Club have access to your Rapid Rewards account. American Express Membership Rewards: (800) 297-3276 Diners Club Club Rewards: (800) 234-4034 | ||||||||||||||||||
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Back to Top Receiving Credits | |||||||||||||||||||
| Q: | What if I forget to provide my account number at the time of my Southwest Airlines reservation or travel? | ||||||||||||||||||
| A: | You may enter your account number when making your reservation to receive credit when your flight is completed. If you do not enter your account number prior to arriving at the airport, the Southwest Airlines Customer Service Agent will accept your account number at the time of checkin in any form (i.e. written on paper, memorized, etc.) If you are unable to provide your account number before your flight, you may request past flight credit through the MySouthwest section of southwest.com (password required). After logging into your MySouthwest account:
Once your request is submitted, past flight credit will be processed instantly as long as your travel meets the requirements to receive Rapid Rewards credit. Travel completed more than 24 months ago will not be accepted for credit. |
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| Q: | What if my membership card was lost or stolen? Do I need a membership card? | ||||||||||||||||||
| A: | If you know your account number, simply provide it when making a reservation to receive credit. If you do not know it, you may call Customer Service at (800) 248-4377. For your security, the Agent will ask you to provide information within the account which can be verified. The Agent will then be able to provide you with your account number so that you may enter it when making a reservation in the future. You can also login to your account through MySouthwest® at southwest.com and print off a new membership card. | ||||||||||||||||||
| Q: | What should I do if my membership card is expired? | ||||||||||||||||||
| A: | Though your card may have an expiration date printed on the front, Rapid Rewards membership cards no longer expire, so you don’t need to do anything! You can still use the card to receive credit or simply provide your account number to receive credit when flying or using a Rapid Rewards Preferred Partner. | ||||||||||||||||||
| Q: | If I buy a ticket for another Customer, can I receive the Rapid Rewards credit? | ||||||||||||||||||
| A: | No. The Rapid Rewards program was designed to reward our flyers for the actual flights they take, regardless of who purchased the tickets. Therefore, Rapid Rewards credit is only given to the Customer who actually travels. | ||||||||||||||||||
| Q: | Can I combine my credits with another Rapid Rewards Member? | ||||||||||||||||||
| A: | No. Membership in the Rapid Rewards program is for individual travelers only. Individuals must enroll separately and may not pool or combine credits with other Members. Corporations and other entities may not be enrolled as Members. | ||||||||||||||||||
| Q: | Who are the Rapid Rewards Partners from whom I can get credit? | ||||||||||||||||||
| A: | Rapid Rewards has formed partnerships that enable our Members to receive credits. You may receive Rapid Rewards credit through: | ||||||||||||||||||
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| Q: | Can I get Rapid Rewards credit when I travel on a Southwest Airlines Vacation? | ||||||||||||||||||
| A: | Yes. Show your Rapid Rewards card or give the Customer Service Agent your account number when you check in for your flight at the airport to receive credit. After travel you can also request via MySouthwest account, over the phone or at the airport. | ||||||||||||||||||
| Q: | What is the address and phone number for Rapid Rewards? | ||||||||||||||||||
| A: | Southwest Airlines Rapid Rewards P.O. Box 36657 Dallas, Texas 75235 (800) 445-5764 for Rapid Rewards Customer Service (800) 248-4377 for Reservations | ||||||||||||||||||
